Privacy Policy
This Privacy Policy explains how Elysium Innovations Ltd collect, use, store and protects personal information when you use OrchidPocket the App.
We respect your privacy. We do not sell, rent, trade or share your personal information with third parties for marketing, advertising or commercial purposes.
- Who we are
The App is owned and operated by:
Elysium Innovations Ltd
Address: Stevenage, Hertfordshire. United Kingdom
Email: support@orchidpocket.com
Website: https://www.orchidpocket.com
For privacy questions or requests, contact us at: support@orchidpocket.com
- Information we collect
When you register for or use the App, we may collect the following information:
- Name
- Email address
- Username or account ID
- Password or authentication credentials, stored securely and not in plain text
- Profile information you choose to provide
- App usage information necessary to operate and secure your account
- Device and technical information, such as device type, operating system, IP address, login activity and crash or error logs, where necessary for security, troubleshooting and app functionality
We only collect information that is necessary to provide, maintain, secure and improve the App.
- Information we do not collect
Unless we specifically tell you otherwise and obtain any required consent, we do not intentionally collect:
- Payment card details
- Government identification numbers
- Precise location data
- Contact lists
- Health information
- Biometric data
- Sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual orientation
- How we use your information
We use your personal information to:
- Create and manage your account
- Allow you to log in and use the App
- Provide App features and services
- Communicate with you about your account or the App
- Respond to support requests
- Protect the App from fraud, misuse, unauthorised access or security threats
- Fix bugs and improve reliability
- Comply with legal obligations, where required
We do not use your personal information for third-party advertising or sell your information to anyone.
- Legal basis for using your information
Where privacy laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases:
- Contract:to provide the App and manage your account.
- Legitimate interests:to keep the App secure, prevent misuse, respond to support requests and improve reliability.
- Consent:where we ask for your permission, such as for optional communications or optional features.
- Legal obligation:where we are required to comply with applicable laws.
- Sharing your information
We do not share your personal information with third parties for their own marketing, advertising or commercial purposes.
We may disclose information only in limited circumstances:
- With your consent:where you specifically ask or agree.
- For legal reasons:if required by law, regulation, court order or lawful government request.
- To protect rights and safety:where necessary to protect users, the App or others from fraud, abuse, security threats or unlawful activity.
- Business transfer:if the App or business is sold, merged or transferred, user information may be transferred as part of that transaction, but only under appropriate confidentiality and privacy protections.
Important: If we use service providers to host the App, store data, send emails, provide authentication or maintain security, those providers may process limited personal information only on our behalf and only as needed to provide the App. They are not permitted to use your personal information for their own purposes.
- International users and data transfers
The App is available internationally. Your information may be processed in the country where you live and/or in countries where our systems, servers or authorised service providers are located.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
- Data retention
We keep your personal information only for as long as necessary to:
- Provide your account and the App
- Meet legal, security or operational requirements
- Resolve disputes
- Enforce our terms
- Prevent fraud or misuse
When you delete your account or request deletion, we will delete or anonymise your personal information unless we need to keep limited information for legal, security or legitimate business reasons.
- Account deletion
You may request deletion of your account by:
- Using the account deletion option in the App or
- Contacting us at support@orchidpocket.com
When your account is deleted, we will delete the personal information associated with your account unless retention is required for legal, security, fraud-prevention or regulatory reasons.
- Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure data transmission
- Access controls
- Password protection
- Authentication safeguards
- Encryption where appropriate
- Regular monitoring and maintenance
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
- Your privacy rights
Depending on where you live, you may have rights over your personal information. These may include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
- Complain to a data protection authority
Under the GDPR, individuals may have rights including access, rectification, erasure, restriction, portability, objection and rights relating to automated decision-making. (European Commission) California consumers may also have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive information and not be discriminated against for exercising privacy rights, where the CCPA applies. (California Attorney General)
To exercise your rights, contact us at support@orchidpocket.com
- California privacy notice
We do not sell or share personal information as those terms are commonly used under California privacy law.
We collect personal information only for the purposes described in this Privacy Policy. The categories of personal information we may collect include:
- Identifiers, such as name, email address, username or account ID
- Contact information, such as email address or phone number
- Account information, such as login credentials
- Internet or electronic activity information, such as app logs or security records
- Information you choose to provide in your profile or account
We use this information to provide, secure, support and maintain the App.
- Children’s privacy
The App is not intended for children under 13 years of age.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, contact us at support@orchidpocket.com and we will take appropriate steps to delete it.
- Marketing communications
We will only send marketing communications if you have agreed to receive them or where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in the message or contacting us at support@orchidpocket.com.
We will still send essential service messages, such as account, security or legal notices.
- Cookies and tracking technologies
If the App or website uses cookies, analytics or similar technologies, we will explain what is used and where required, ask for consent.
At present, we do not use tracking technologies for third-party advertising.
- Automated decision-making
We do not use your personal information to make decisions that produce legal or similarly significant effects based solely on automated processing.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we will notify users by updating the “Last updated” date and where appropriate, by providing notice in the App or by email.
- Contact us
For questions, requests or complaints about this Privacy Policy or how we handle personal information, contact:
OrchidPocket
Email: support@orchidpocket.com
Address: Stevenage, Hertfordshire. United Kingdom