Support
OrchidPocket Support
Welcome to the OrchidPocket Support & Contact page.
If you need help with your account, have a question about the app or want to contact us about privacy, data or technical issues, you can reach us using the details below.
Contact us
OrchidPocket is owned and operated by:
Elysium Innovations Ltd
Jurisdiction: England and Wales
Email: support@orchidpocket.com
For all support, account, privacy and general enquiries, please contact:
We aim to respond to support requests as soon as reasonably possible.
What we can help with
You can contact us about:
- Account registration issues
- Login problems
- Account deletion requests
- Questions about your personal data
- Privacy Policy or Terms and Conditions questions
- Technical problems with the app
- Subscription or in-app purchase questions, when these features become available
- Reporting bugs or app errors
- Reporting misuse of OrchidPocket
Account deletion
Users can delete their account directly within the OrchidPocket app.
If you are unable to delete your account in the app, please contact us at:
When contacting us about account deletion, please use the email address linked to your OrchidPocket account so we can verify your request.
Privacy and personal data
OrchidPocket allows users to register their details, but we do not sell, rent, trade or share your personal data with any other party for marketing, advertising or commercial purposes.
For privacy related requests, including access, correction or deletion of your personal data, contact: support@orchidpocket.com
Please include the subject line:
Privacy Request – OrchidPocket
Age requirement
OrchidPocket is intended for users aged 13 and above.
If we become aware that a person under the age of 13 has created an OrchidPocket account, we may take steps to delete the account and associated personal information, unless a different minimum age or parental consent requirement applies by law in the user’s country.
If you believe someone under 13 has created an account, please contact us at:
Reporting a problem
When reporting a technical issue, please include as much detail as possible, such as:
- The device you are using
- Your operating system version
- A description of the issue
- Any error messages you see
- The steps that led to the problem
This helps us investigate and resolve the issue more quickly.
Subscriptions and in-app purchases
OrchidPocket is initially free to use.
In the future OrchidPocket may offer subscriptions or in-app purchases. If you have a question about billing, cancellation or purchases, please contact us at:
If your purchase was made through the Apple App Store or Google Play, you may also need to manage refunds, cancellations or billing through the relevant app store.
Legal contact
For legal or formal notices relating to OrchidPocket, please contact:
Elysium Innovations Ltd
Email: support@orchidpocket.com
Jurisdiction: England and Wales
Response times
We aim to review and respond to enquiries as soon as reasonably possible. Some requests, such as account verification, privacy requests or technical investigations, may take longer to process.
Thank you for using OrchidPocket.